Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUS403B Mapping and Delivery Guide
Implement customer service standards
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCUS403B - Implement customer service standards |
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Description | This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation. Operators undertaking this unit would have a detailed knowledge of, and experience in, customer service systems and procedures. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to frontline managers, including team leaders and supervisors, who have responsibility for seeing that a customer service system and customer service standards are implemented. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to quality customer service standards |
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Element: Implement customer service systems |
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Element: Implement team customer service standards |
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